FAQ

General Question

Please visit this section to find answers about our business hours, spoken languages, and information most frequently requested by our customers.

Q .What are the rules/regulations for importing a vehicle?

For export rules and procedures for your country, including pre-export inspections lists, please visit your country’s appropriate government authorities. References to these authorities can be found in our FAQ section “Basic Export Rules/Regulations per Country.”

It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.

Q .What are your office hours?

We are open Monday through Friday, 8:30 a.m.–7:00 p.m. (Japan time). Please note that lunch break is held
12:00 p.m.–1:00 p.m.

We are closed on the following days:

? Saturday and Sunday
? New Year's Holiday (several days around New Year’s Day)
? Golden Week (several days between April and May)
? Summer Holiday (several days in mid-August)
? Seminar Sessions (a few days throughout the year)

Please note that long holidays such as New Year's, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.

What languages can you do business in?

Primarily English, however, it is possible to discuss business in other languages:

 

Does the FOB price on ANSUZ JAPAN’s website include additional costs like freight charge, storage charge fees, tax and duties, etc.?

No, these fees are not included in our FOB pricing. The term “FOB Price,” as seen on ANSUZ JAPAN’s website, refers to the vehicle’s price only. Freight charge should be added to the FOB price when you purchase the vehicle from us. After receiving the vehicle, you will be responsible for paying port clearing costs, import duties, taxes and any additional fees required by your country or the port of discharge. Please contact local authorities or a reputable clearing agent for further details.

Please know that our trained agents are available to assist you as clearing agents. For more information about this additional service, please click on the appropriate port below.
Can you show me the condition of the vehicle?

We provide up to 30 detailed pictures of the vehicle to help with your buying decision.

Can you ship auto parts inside the vehicle I am buying?

No, we are not allowed to put anything inside the vehicle unless it is shipped by container.

Is it okay to use two different e-mail addresses, such as my work e-mail address and my personal e-mail address?

To help make the vehicle buying process as secure as possible, we only accept one e-mail address.

Where do I enter my discount code on your website?

You may enter your discount code in the discount code field located at the bottom of the vehicle page’s “Free Quote” section.

Please note that by using the discount code, you agree to all applicable terms and conditions as provided by ANSUZ JAPAN.

Buying & Paying

What is the Proforma Invoice and how do I receive it?

It is the “final estimate” in the form of an invoice based on the chosen vehicle and shipping conditions. In order to receive the Proforma Invoice, please follow the steps below.

1. Visit our website and click on the vehicle you like to access our Total Price Calculator.
2. Fill in all required information in the calculator and personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
3. Once our staff responds to your inquiry, we can begin the negotiation process.
4. If both you and ANSUZ JAPAN reach an agreement on pricing and conditions, you will be notified as such.
5. You will receive the Proforma Invoice.

What is city delivery?

A service provided by ANSUZ JAPAN for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.

How do I figure out the all-inclusive price for city delivery?

Please visit our website and click on the vehicle you like to see our Total Price Calculator. Then, follow the steps below.

1. Fill in all required information in the calculator.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Click on “CALCULATE” to receive your free price quote.

Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).

Can I pay with a credit card?

No, we will only accept payment through bank remittance. This provides both the buyer and seller with an official written record of the payment transaction.

Can I pay with a money transfer service like Western Union, PayPal, or MoneyGram?

No, we will only accept payment through bank remittance. This provides both the buyer and seller with an official written record of the payment transaction.

Can I buy a vehicle for use in Japan?

No, as exporters, we do not sell vehicles for domestic use in Japan.

I found a vehicle on your website that I want to buy. What should I do?

Please visit our website and click on the vehicle you like to see our Total Price Calculator. Then, follow the steps below.

1. Fill in all required information in the calculator.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Click on “CALCULATE” to receive your free price quote.
4. If you would like further information, fill in the personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.

Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).

What currencies do you accept?

Primarily, we accept payment in U.S. dollars. However, under certain circumstances, Japanese yen is also accepted. No other currencies are accepted.

Please note that all payments must be in the form of a bank remittance so that the buyer and seller have official written record of the payment transaction. Under no circumstances do we accept any form of cash.

Can you provide me with a receipt for my payment?

No, we do not provide receipts. The bank remittance provides an official written record of the payment transaction for both the buyer and seller.

How long does it take for my bank remittance to be transferred to your bank account?

Please allow a minimum of three (3) business days for your bank remittance to be reflected in our bank account. While this delay may cause some inconvenience, it is the average amount of time required for interbank transactions.

Are pre-export inspections required?

For some countries, a pre-export inspection is mandatory prior to exporting the vehicle. Please visit your country’s appropriate government authorities to obtain all required pre-export inspections lists. References to these authorities can be found in our FAQ section “Basic Export Rules/Regulations per Country.”

It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country’s government.

What is a TT Copy? Where can I get it?

Once you submit your payment for transfer at your bank, you will receive a Telegraphic Transfer Copy (TT Copy) as a proof of your remittance. The deposit slip may replace the TT Copy only if the TT Copy is not issued immediately by your bank.

Who is responsible for paying the bank transfer fee?

The buyer is responsible for all bank fees. Please confirm the cost of this fee with your bank before closing the purchase agreement with our staff.

What is the IBAN Code for your bank account?

There is no IBAN Code for Japanese banks. Please instruct your bank to use the Swift Code.

Documentation

What documents am I supposed to receive from ANSUZ JAPAN regarding my shipment?

You, as an importer, are supposed to receive the following documents:

1. Bill of Lading (B/L)
2. Insurance Document (if your purchase is CIF)
3. Export Certificate (also called the “Deregistration Certificate” or “Cancellation of Registration” form)
4. Commercial Invoice

If your government requires, we will also send you the following:

5. Inspection Certificate
6. Export Permit (also called the “Bill of Entry”)

What is the consignee?

The consignee is the vehicle’s “owner-to-be.” Please list the consignee’s full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s).

It is important to understand the following when providing us with your booking information:

? your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided.
? The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L Amendment, which may cost you additional fees and time.

I have a South African client who wants me to buy a vehicle from ANSUZ JAPAN on his/her behalf. Should I use the client’s South African address for the DHL delivery address?

You need to verify that your client has an Import Permit from the ITAC and a Letter of Authority (LOA) from the NRCS before purchasing a vehicle on his/her behalf. The South African government has very strict regulations that allow only certified suppliers, who have obtained an Import Permit and LOA, to import foreign vehicles.

Why must I provide the full name and address of the consignee?

Shipping companies require that full information be provided. The B/L is an official document that determines/proves the owner of the cargo and, therefore, the consignee's full name and address, as written on his/her passport or ID must be used.

? Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided.
? The consignee”s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/Lamendment, which may cost you additional fees and time.

What is the Notify Party?

This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in “Same as Consignee.”

 

What is the DHL Delivery Address?

This is the required information you provide so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).

Please be warned that incomplete information may delay the dispatch of your documents.

Why must I provide the full name and address for the DHL Delivery Address?

This information is required so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).

Please be warned that incomplete information may delay the dispatch of your documents.

Can I verify that all information is correct on the B/L before you send it?

Yes, we will upload a PDF of your B/L and other documents to your CAP.

Can I ask you to change vehicle information on the B/L or any other documents?

Absolutely not! Altering information on the B/L or on any other documents we provide you is illegal. ANSUZ JAPAN does not participate in illegal actions, regardless of the reason.

My country’s customs office is asking for a packing list. Can you provide this document?

We do not provide a packing list, but our Commercial Invoice can replace it. All relevant information found on the packing list is included on the commercial invoice. If you have concerns about submitting the commercial invoice to your country’s customs office, please know that past customers have never had any problems with authorities as a result of using this document.

Can I track the documents that you will send me?

Yes. Your CAP lists the DHL tracking number once your documents are processed for dispatch. The tracking number on your CAP will change to a DHL tracking log if you click on the number.

My DHL tracking log is not showing that my documents are being shipped. Is there something wrong?

We kindly ask that you wait 24 business hours before contacting us to report any problems with your DHL tracking log. The tracking log begins providing information once the package has been physically picked up and scanned into DHL’s system by the DHL representative.

Because our staff is continually processing dispatches from opening to closing each business day, this may mean that your dispatch is processed after the last scheduled DHL pickup for the day, and will therefore be picked up on the next business day.

Vehicles & Inventory

Do you list the manufactured year of your vehicles?

Yes, when the information is available. However, we cannot guarantee this information, because it is provided by a third party. ANSUZ JAPAN shall not be responsible for any losses, damages and/or troubles cause by this information.

Does the vehicle come with an English manual?

No: because we sell Japanese vehicles previously owned and operated in Japan, any provided manual will be in Japanese.

Are spare keys provided?

It depends. If you do not find spare keys in the vehicle’s glove compartment, then they are not provided. You will be responsible for making copies when you receive the vehicle.

How many vehicles do you have in inventory and how often are they updated?

We maintain a constant inventory of over 10,000 vehicles with new purchases every day.

Can I ask you to change the vehicle’s odometer reading (mileage)?

No, changing the vehicle’s odometer reading is illegal. ANSUZ JAPAN does not participate in illegal actions, regardless of the reason.

Can I request vehicles not listed on your website?

Definitely! Please do not hesitate to let us know what you are looking for. Our staff will do our best to find the vehicle that best suits your request.

Can you show me what condition the vehicle is in?

We provide up to 30 detailed pictures of the vehicle to help with your buying decision.

Can you install audio systems or other parts such as alloy wheels?

Yes, we can. Please tell us what you want us to install before asking for the Proforma Invoice.

Can you ship auto parts inside the vehicle I am buying?

No, we are not allowed to put anything inside the vehicle unless it is shipped by container.

What does “Under Offer” mean?

A vehicle is “Under Offer” when a customer has made a formal offer to purchase the vehicle, but we have not yet confirmed the customer's payment. If the offer is accepted and we confirm the customer's payment, it becomes SOLD and is no longer available to other customers. If the offer is rejected or expires, the vehicle remains in inventory and becomes available for other customers to make an offer.

Can I arrange a visit to see your vehicles in person?

Unfortunately, this is not possible as we do not allow anyone into our storage yard for security reasons. However, you can visit our office. To do so, please schedule an appointment in advance.

Booking & Shipping

What is CAP?

Car-Arrival-Progress, or CAP, is your personal web page for viewing the progress of your shipment. Once our staff acknowledges your payment (usually within a week), a link to your CAP is sent to you. For more information about CAP’s features, please visit our CAP page.

How long will it take for the shipping vessel to reach my port?

We do our best to ship your vehicle so that you receive it in a timely manner. The durations given below are from the designated Japanese port to your port of discharge. Please note that they are estimates based on our past experience and are not guaranteed.

Africa: approximately 3–5 weeks to travel from Japanese port to your port
Georgia: approximately 6 weeks to travel from Japanese port to your port
Caribbean: approximately 3–5 weeks to travel from Japanese port to your port
Pacific Region: approximately 1 week to travel from Japanese port to your port
South America: approximately 4 weeks to travel from Japanese port to your port

How can I see my vehicle’s shipping schedule?

Please visit your CAP to view the progress of your shipment.

Is tracking information available for the shipping vessel?

Unfortunately, we are not able to provide this information.

How can I see if the shipping vessel actually left as scheduled?

Please visit your CAP to view the progress of your shipment.

How can I see if my vehicle has really been loaded onto the vessel as scheduled?

Please visit your CAP to view the progress of your shipment.

I see two shipping vessels listed on my CAP. Is this a mistake?

No, this is called transshipment. If you see two shipping vessels listed on your CAP, your cargo will be loaded onto one vessel when departing from Japan and will be reloaded onto another prior to reaching its destination. This decision is made by the contracted shipping companies, and we, as exporters, do not have authority to intervene with their decisions.

Please note that transshipped cargo usually takes longer to travel from Japan to its final destination.

Can I see if my vehicle passed its inspection?

A PDF of your vehicle’s inspection certificate will be uploaded to your CAP once it has been received from the inspection agency.

What information do you need from me to begin booking a shipping vessel for my vehicle?

The information below is required to book a shipping vessel for your cargo. Please read the following carefully and provide us with all requested information. Most information is required by the contracted shipping companies; not ANSUZ JAPAN.

Port of Discharge: Your nearest port where the vessel will unload your cargo.

Vehicle Destination: Where the vehicle will actually be used. Please provide the name of the country where the vehicle will be registered for use.

Consignee: This is the vehicle’s “owner-to-be.” Please list the consignee’s full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s). To receive your B/L from the shipping company, it is mandatory that all of the consignee's information above be provided. 

Also, when providing us with your booking information, it is important to understand the following:

? Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided.
? The consignee’s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.

Notify Party: This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in “Same as Consignee”.

DHL Delivery Address: This information is required so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s). Please be warned that incomplete information may delay the dispatch of your documents.

Why are there so many changes and delays to the shipping schedule?

These changes are made by the contracted shipping companies and we, as exporters, do not have authority to intervene with their decisions.

Why is the shipping vessel’s ETA blank?

While we understand your need to have an up-to-date ETA in order to arrange necessary travel plans, it is left blank on your CAP because the contracted shipping company has not yet decided it. We kindly ask that you please wait.

Please note that CAP is designed to reflect the shipping company’s decisions directly and immediately. Your understanding and patience on this matter are highly appreciated.

Receiving Your Cargo

Where can I get the actual arrival date of the shipping vessel?

There are two ways: The shipping agent will contact the
Notify Party provided on the B/L about the shipment's arrival or you may contact the shipping agent on your end about one week prior to the shipping vessel's ETA. To contact your shipping agent, please follow the instructions below.

1. Visit your CAP to find the carrier (shipping company) name of your vessel.
2. Click on the hot pink “Shipping Agent” in your CAP to show the list of all agents.
3. In the above list, go to the section that lists your port of discharge.
4. Search the list by looking for the cell that has the correct carrier from step 1.
5. The agent listed next to the correct carrier in step 4 is your shipping agent.

Please wait to contact them until about one week prior to your shipping vessel's ETA as they will not have the requested information before then.

How do I find a clearing agent?

You can use one of our knowledgeable agents as your
clearing agent. For more information about this additional service, please click on the appropriate port below.

Dar Es Salaam
Durban
Mombasa

Please note that there are also sources for this service available on the Internet.

Can the vehicle be delivered to my country?

Yes, ANSUZ JAPAN has knowledgeable forwarding agentson staff that can deliver the vehicle from the port of discharge. For more information on how to obtain this service, please click on the appropriate port below.

Dar Es Salaam
Durban
Mombasa

Please note that there are also sources for this service available on the Internet.

Is it possible to clear customs using PDFs of the B/L?

No, it is not. However, you can complete 60 percent of the entire customs clearing procedure using PDFs of the B/L. The rest requires the original B/L to be turned in.

Can you send me two sets of the B/L—one for me and the other for my clearing agent?

Unfortunately, we cannot. Shipping companies issue only one set of the B/L per cargo, regardless of requests for additional copies.

Glossary of Terms

  • Bill of Entry: See Export Permit.
  • B/Bill of Lading; a document issued by a carrier, or its agent, to the shipper as a contract of carriage of goods. It is also a receipt for cargo accepted for transportation, and must be presented for taking delivery at the destination.
  • C&F: Cost and Freight; a term of sale signifying that the price invoiced or quoted by a seller for a shipment does not include insurance charges, but includes all expenses up to a named port of discharge.
  • Cancellation of Registration Form: See Export Certificate.
  • CAP: Car-Arrival-Progress; the vehicle buyer’s personal web page on ANSUZ JAPAN’s website for tracking the shipment process. Once ANSUZ JAPAN acknowledges payment (usually within a week), a link to the CAP is provided to the buyer. For more information about CAP’s features, please visit our CAP page.
  • CIF: Cost, Insurance, and Freight; a term of sale signifying that the price invoiced or quoted by a seller includes insurance and all other charges up to the named port of discharge.
  • City Delivery: A service provided by ANSUZ JAPAN for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.
  • Clearing Agent: A person or company authorized by international customs authorities to certify and manage consignments between countries. (i.e., they handle the customs clearing processes for your car.)
  • Commercial Invoice: A document required by customs to determine the true value of the imported goods for assessment of duties and taxes.
  • Consignee: A person who will be the “owner” of the car after it is registered in the destination country.
  • Deregistration Certificate: See Export Certificate.
  • DHL Delivery Address: Delivery address for the shipping documents (not the vehicle) to be used by ANSUZ JAPAN to dispatch documents to the vehicle’s buyer.
  • EAA: East Africa Automobile Services; a pre-export inspection company authorized by the Tanzanian Standard Bureau (TBS) and Ugandan National Standard Bureau (UNBS).
  • ETA: Estimated Time of Arrival; the date and time in which an air or ship journey is expected to arrive at a named city or port.
  • ETD: Estimated Time of Departure; the date and time in which an air or ship journey is expected to depart from a named city or port.
  • Export Certificate: A document that confirms the noted items are being legally exported from their country of origin (i.e., the car’s previous registration in Japan has been cancelled).
  • Export Permit: A document issued by the Japanese Customs Office that ensures the shipment is in compliance with applicable export control measures.
  • FOB:1) ANSUZ JAPAN’s price of the car itself. 2) Free on Board; a term of sale under which the price invoiced or quoted by a seller includes all charges up to placing the goods on board a ship at the port of departure.
  • Forwarding Agent: A person or company that arranges the transportation of cargo from the port of discharge to the vehicle’s destination country.
  • Import Permit: A document issued by certain governments giving permission to import goods. The South African government requires this document, which is issued by the ITAC, for importing vehicles, as well as a Letter of Authority (LOA), which is issued by the NRCS.
  • Inspection Certificate: Certification that the vehicle passed the required pre-export inspection and, therefore, meets the required specifications and is in good condition and correct quantity when leaving the port of departure.
  • Insurance Document: Proof of insurance for CIF shipments.
  • Intertek: Intertek International Ltd.; a company solely appointed by the Government of Mozambique to carry out pre-shipment inspections on all imported vehicles.
  • ITAC: International Trade Administration Commission of South Africa; an organization that manages the administration of international trade in South Africa. Its primary responsibilities include import and export control. The South African government requires an Import Permit for importing vehicles, which is issued by the ITAC, as well as a Letter of Authorization (LOA), which is issued by the NRCS.
  • JEVIC: Japan Export Vehicle Inspection Center Co., Ltd.; a Japanese-registered company that specializes in pre-shipment inspection and certification of cargo. The inspection certificate issued by this organization is required by the Kenyan government and Zambian government for importing vehicles into their respective countries.
  • LOA: Letter of Authority; a document required by certain governments for importing a vehicle. The South African government requires this document for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
  • Notify Party: The person that the shipping agent contacts to notify the confirmed arrival date of the cargo’s vessel to the port.
  • NRCS: National Regulator for Compulsory Specifications; The South African government requires a Letter of Authorization (LOA) for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
  • Packing List: An itemized list included in the shipment that gives the quantity, description, and weight of the contents.
  • Port of Departure: The departure point of a ship or shipment.
  • Port of Discharge: The place where a vessel is off-loaded and the shipments are dispersed to their respective consignees.
  • Proforma Invoice: The “final estimate” in the form of an invoice based on the chosen vehicle and shipping conditions.
  • Shipping Agent: An agency responsible for handling shipments and cargo at ports and harbors on behalf of shipping companies (i.e., they represent the shipping company).
  • Transshipment: The transfer of a shipment from one vessel to another while in transit to its final destination.
  • TT Copy: Telegraphic Transfer Copy; the paper copy of a bank transfer.
  • Under Offer: An offer to purchase the vehicle has been made by a potential buyer, thereby making it unavailable for other customers to make an offer or receive a quote on that vehicle.
  • Vanning Charge/Fee: The fee for loading and securing a shipping container.
  • Vehicle Destination: The country where the vehicle will be registered for use.
  • Zampost: Zambia Postal Services Corporation; a public postal operator that sells vehicles on behalf of ANSUZ JAPAN at select post offices in Zambia.

 

About Us

ANSUZ JAPAN is one of the leading car exporters in Japan supplying used cars to buyers globally.

We have been successfully catering to our international clients in the Caribbean, Africa, South East Asian, Russia, Germany, Burma, South Pacific and other popular sectors involved in the importation of quality used Japanese cars.

Our Hours

  • Monday  08:00 - 05:00
  • Tuesday  08:00 - 05:00
  • Wednesday  08:00 - 05:00
  • Thursday  08:00 - 05:00
  • Friday  08:00 - 05:00
  • Saturday  Closed
  • Sunday  Closed

Our Contacts

  • OFFICE: 222-0033 Kanagawa Pref, Yokohama, Kohoku Ward, Shin Yokohama, 1 Chome 6-11, Japan
  • +81345106159
  • sales@ansuzjapan.com

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